We’ve deliberately designed the site so that the focus is on content and learning materials without distraction. The aim is to create a quiet and studious environment that encourages you to focus. The central content column and the typography is designed to be really easy and comfortable to read (making the column wider makes it […]
Archives: FAQ
Why isn’t the video/audio playing the way it’s supposed to?
There could be a number of reasons for this. If you are using an older web browser, then you will need to have the Flash plugin installed. If you are using a mobile connection then it’s possible that you may not have a good enough data connection. […]
Video: cannot go full screen or access subtitles
Users of Firefox on a Mac are finding that the full screen or subtitle buttons and other video controls do not respond when clicked. This is a known issue with Firefox CSS transforms and is under investigation by Mozilla. There is no current estimated time for a fix, so we suggest that you Switch Education […]
Video/audio constantly buffering
The most likely cause of this problem is a slow or fluctuating connection speed. We recommend a connection with a consistent speed of 1.5Mbps for Switch Education videos. To improve your network performance, close all other downloads and check that software on your computer (such as Windows or your virus guard) isn’t currently being updated. […]
Video/audio stutters during playback
This can happen on some older hardware. To play video/audio reliably we recommend a machine with the following specifications as a minimum: A 1.5GHz single core, or 1GHz dual core processor At least 1GB of RAM An internet connection with a consistent speed of 1.5Mbps or above […]
Can’t see the video/audio player
There are a number of reasons why you may be having trouble seeing the video player. 1) Your cache is full or you have out of date cookies Try clearing your browser’s cache and cookies. This can be done from the Settings menu or by pressing Ctrl+Shift+Delete. 2) Flash version out of date Videos and […]
I’m receiving a pnf18 or ikm20 error when viewing video or listening to audio
These error messages occur when information relating to a video cannot be accessed. The most common cause of this problem is a firewall or proxy server blocking the request. To prevent the videos from being blocked, you’ll need to whitelist the following URLs in your firewall settings: *.vzaar.com *.kuonamaoni.com Please be aware that with the […]
I’m receiving a td19 error
The videos on Switch Education are secured with a time-stamped signature. This updates automatically and, in most cases, you’ll never notice it. However, if the timestamp has expired, you’ll receive a td19 error. To solve this, please refresh the web page. If the problem continues, please clear your browser’s cache. […]
Do I need any special software or computer equipment?
No special software is required. Switch Education is designed to be accessible on mobile, tablet and desktop. We’re actively supporting and testing Switch Education on the latest versions of Chrome, Firefox, Internet Explorer and Safari. In terms of tablet and mobile, we support Safari or Chrome on the latest versions of iOS and Android tablets […]
How can I get help with a technical problem or report an error in the course materials?
Use our Contact and feedback tool to report an issue or tell us your thoughts. You can also email us at feedback@switcheducation.com. […]