We send you an email when your payment is successful. If you did not receive this, please check your “Spam/junk” folder or make sure that the email address on your settings page is correct. If you cannot find the email, please make a note of your order number, which is shown on the “Thanks for […]
Archives: FAQ
There was a problem with my card. What should I do?
If your card was declined when you tried to pay for the Certificate or a programme or course, you should contact your bank. We are not given much information about why an individual card was declined, but your bank will be able to provide more information and ensure that future charges are accepted. […]
How do I access my digital Certificate?
You can access the digital version of your Certificates from your profile page, or using the direct link in your order confirmation email. […]
When will I get my Certificate?
For SNAP! Courses you’ll be able to view your digital Certificate immediately after checkout. For all other Switch Education Programmes and Courses you will receive your digital certificate as soon as you see the eligibility criteria. […]
Which currencies do you accept?
We only accept payment in British pounds. If you are purchasing from outside the UK, to get an estimate of what you’ll be charged in your own currency. […]
How can I pay?
For all Switch Education programmes and course you can pay using Visa or Mastercard cards only. No other payment methods are possible at present. […]
When do I need to buy my Certificate by?
For free SNAP! Courses, as soon as you are eligible to purchase a Certificate you should do so. For all other programmes and courses, we will issue your Certificate as soon as you meet the eligibility criteria. […]
How do I buy a Certificate of Achievement?
Once you have completed a course and all of the requirements associated with receiving a Certificate of Achievement, you need to go to the…. […]
How do I qualify for a Certificate of Achievement?
To be eligible to buy a Certificate of Achievement, you must: Complete 100% of the steps in a course (as recognised by the Progress Circle on your Course Profile), Complete 100% of the learning journal activities and reflective questions Contribute to the ‘comments’ section of your course […]
What is a Certificate of Achievement?
A Certificate of Achievement is a valuable certificate to prove what you’ve learned on your course. Your Certificate will include your name; an outline of what you’ve learned; the SWITCH EDUCATION logo and the logo of other organisations associated with your course. You can view our page about Certificates of Achievement to see what they […]