Your feedback is very important to us and our courses and programmes have been created as a result of feedback gained over 25 years of being educators. You can provide feedback by participating in our surveys. You are also welcome at any time to complete our Contact Form with your feedback. […]
Is the content freely available?
Your access to content is dependent upon which Course or Programme you are registered for. Our SNAP! Courses are free upon registration only. All other Switch Education course are accessed after registration and payment has been processed. […]
How do I delete my profile?
Get in touch with us at firstname.lastname@example.org, using the email address you registered with, and we will remove your information from the site. […]
What do I do if I’m not receiving emails for my course?
Please check your spam folders first to see if the emails are there. If you are still having trouble, contact us at email@example.com. We will respond within 2-5 days. […]
Why isn’t my email recognised?
You are only permitted to sign in using the same email you registered with. If you’re unable to remember the email address you used to sign up to Switch Education, please contact our support team for assistance at firstname.lastname@example.org. We will respond within 2-5 working days. […]
What do I do if I haven’t received my reset email?
If your email address was accepted on the password reset page but you have not received an email, please check your spam or junk folder in case the email has been incorrectly marked as spam. If you’re still unable to locate the email, please contact our support team for assistance at email@example.com. We will respond […]
How do I reset my password?
Go to the reset password page, insert your email address and click ‘Submit’. We will send you an email with instructions on how to reset your password. […]
What do I do when I can’t access a course I’m signed up for?
If you’ve visited Your courses in the Your profile section at the top right of the website, and clicked on “Go to course”, but still can’t access a course, contact our support team at firstname.lastname@example.org for assistance. We will respond within 2-5 working days. […]
How do I access courses?
To access the courses you’re signed up to, go to Your courses in the Your profile section at the top right of the website. Click on “Go to course” to enter a particular course. […]
How do I update my personal information?
You can update your personal information by clicking your profile avatar at the top right of any page when you’re signed in. To change your name, click on the ‘Your profile‘ link in this menu and then ‘Edit profile’. To change your password or email address visit the ‘Settings‘ link in this menu. […]