Welcome to Switch Education for Business.
We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, the Terms and the Cookies Policy.

Please read this Privacy Policy carefully – by using the Website and the Online Courses and Content (whether as a Visitor or a Learner), you agree to its terms (including as amended from time to time). If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Website and the Online Courses and Content immediately.

Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms.

1. About Us
   • In this Privacy Policy, references to “we” or “us” are to Switch Education for Business, owned by Richard Carter Enterprises, a Company incorporated in Australia (ACN 050 815 855) and located in Sydney, New South Wales, Australia
   • If you have any questions about how we collect, store and use your information, please email support@switcheducation.com.

2. 2. Use of the Website and Online Courses and Content

This Privacy Policy applies only to your use of the Website and Online Courses and Content.  We are not responsible for any information gathered by Partner Institutions who provide the Online Courses and Content or other linking sites found on the Website and you should consult those other parties’ privacy policies as appropriate and applicable.

3. 3. Legal Notice

We will at all times only collect and process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable data protection legislation.

4. Collection of Information
   • When you access the Website via any means, use the Online Courses and Content, register or post comments, assignments/assessments or other material, respond to or participate in any survey or questionnaire sent to you by us, or provide feedback, we may collect, store and use certain personal information that you voluntarily disclose to us. We may also ask you for information when you report a problem with the Website or the Online Courses and Content.
   • When registering we ask for your name and email address. As part of your Learner profile you may also provide your location, gender and any educational history or qualifications, plus other information that will help other learners get to know you and help us to tailor the service to suit you. We will also store the results of your assessments relating to Online Courses and Content.  When you purchase a paid service, we will also collect your credit card or other payment details. If you contact us, we may also keep a record of that correspondence.
   • We may also collect data relating to your visits to the Website that cannot identify you but records your use of our Website and Online Courses and Content including, for example, details of how long you have used the Website and the Online Courses and Content for.
   • We may also collect your computer’s IP address in order to help us tailor the service to your location.
   • If you elect to verify your identity through our Website, we will receive, process and store your personal information. In completing the verification process, your information and identity documentation will be shared with the third party identity verification provider who may store your information for a maximum of 5 days for the sole purpose of resolving user support issues. Upon successful verification of your identity, we will store only the name given on your identification documentation.
   • Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information.

5. Use of Your Information
   • By accessing the Website via any means, use the Online Courses and Content, registering or posting comments, assignments or other material, or providing feedback, you agree that your personal information may be collected, stored, used and shared by us and/or our other partners, and course and content providers chosen by us for any of the following purposes:
     • to provide, maintain, protect and improve the quality of the Website and the Online Courses and Content we offer, including by conducting anonymised market research, and to protect us and our users;
     • to provide you with a personalised browsing experience when using the Website;
     • to fulfil any contractual agreements between you and us (for example, when you register as a Learner in relation to the Online Courses and Content);
     • to send you details of other products and services which we think may interest you including via relevant social media channels, unless you opt out via your personal settings;
     • to sell sponsorship on the Website;
     • to manage your Learner account that you hold with us;
     • to allow you to use some features of our Website or Online Courses and Content;
     • to send you email notifications and updates about the Website or Online Courses and Content you are enrolled on; and
     • to comply with legal and regulatory requirements.
     • to contact you occasionally in order to invite you to share your opinions and experiences of Switch education for business with us.
     • to share your information with third parties where necessary in order to provide services that you have requested including, for example, confirmation of the Courses you have participated in and/or the award you have achieved as a result (if applicable) for accreditation or CPD purposes, or otherwise.
   • We may use your email address to send you course notices and updates about our services. You can always controlyour email preferences on the settings page.
   • If you object to your information being collected and used as outlined in this Privacy Policy please cease using the Website immediately.

6. Storage, Processing and Retention of Information
   • All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
   • In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection. Specifically, servers used by our Website are located in England and our third party service providers operate around the world. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.
   • Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
   • However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
   • If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
   • Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
   • We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
   • When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Disclosure of Your Information
   • We may disclose your information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
   • We may disclose your personal information to third parties when permitted by law including:
     • with your consent;
     • to our suppliers in order for them to help us provide our services to you, this includes:
       • universities and other partner institutions that provide Online Courses or Content;
       • our provider of customer relationship management services (which allows us, for example, to send personalised email communications to you);
       • our provider of file storage and management services if you email us directly;
       • our payment services provider when you make a purchase to process your payment;
       • our identity verification partner to verify your identity where you choose to select this option;
       • where you have agreed, to our refer-a-friend scheme provider, solely to enable your participation in the refer-a-friend scheme;
       • our customer service software if you contact our support team; and
       • providers of assessments and marking services when you sign-up for an assessment or submit a piece of work for marking;
       • These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself within the relevant circumstances set out above.

• if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy;

7. • • if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and
     • if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
   • When you register as a Learner for a particular Online Course or Content, you agree that your personal data may be shared with the specific Partner Institution providing such Online Courses or Content.
   • When you place an order through us for products or services to be fulfilled by third parties in connection with a Course (such as externally administered assessments) any information you provide to us in connection with your order may be shared with the third party provider, for the purpose of processing and fulfilling your order.

8. Your Rights
   • You have the right to contact us in order to find out what information we hold about you or to access, cancel or correct any information that we hold about you.
   • If you do not wish to receive emails from us, you can turn these off on your settings page
   • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contacting Switch Education” heading below.
   • You can edit your personal details via your profile page whenever you wish.  We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.
   • You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Learner account page. You may also email us at support@switcheducation.com in order to delete or update your personal information on our systems. We try to answer every email promptly, but may not always be able to do so. Please keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your personal information.
   • If you have any privacy-related questions or unresolved problems, you may contact us using the information provided at paragraph 12 below.
   • You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority.
   • The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability of any of these policies. Please check these policies before you submit any personal information to these websites.

9. 9. Age limit

We do not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Website is directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 18 years of age that has been collected on the Website without verified parental consent upon learning of the existence of such personal information.

10. Cookies
    • The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or Online Courses may no longer be available to you.
    • For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.

11. 11. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements, without notice to you. Any updates or amendments will be posted on the Website. By continuing to access the Website, using the Online Courses and Content or providing content in connection with the Online Courses and Content, you agree to be bound by the terms of these updates and amendments.

12. 12. Contacting Switch Education for Business

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below:

Switch Education for Business
E-mail: support@switcheducation.com

This page was last updated on 12 January 2023.